How to prepare for your assessment
A few simple steps before we arrive help us capture your real, everyday air — not a temporarily altered version of it. Here's everything you need to know before your appointment.
Three steps in the days beforehand.
Pause all construction & renovation
Dust and particles from building work take days to settle. Stop any construction or renovation at least 72 hours before your visit.
Stop essential oils & air fresheners
Turn off diffusers, scented candles, plug-in fragrances, and essential oil devices. These directly distort VOC and particulate readings, (and also will seriously damage our equipment).
Turn off indoor air devices
Switch off misters, humidifiers, and your HVAC system so the air in each room settles to its natural, undisturbed state before we arrive.
Keep things exactly as they normally are.
Live normally
Keep your usual routine for the full 24 hours before we arrive. Run regular appliances and keep windows as you normally would — don't try to improve the air.
No deep cleaning
Avoid vacuuming, mopping, or dusting on the day. Cleaning stirs up particles and can temporarily mask or elevate the readings we collect.
No extra ventilation
Don't open extra windows or run fans to air things out. We need to measure the air you actually live in — not a freshly ventilated version.
Clear all pathways
Make sure we can reach every room and living area of your home. The more areas we can access, the more complete your results will be.
A few logistics before we arrive.
Crate or relocate pets
Ideally, pets are crated or moved to a separate area for the visit. It keeps them comfortable and lets us move freely through every room.
An adult must be present
If any minors will be in the home during the assessment, an adult needs to be present for the entire visit.
Reschedule if anyone is sick
Please let us know and reschedule if anyone in the home is unwell. We're glad to find a new time — no problem at all.
Payment at the end of the visit
Payment is due at the end of the inspection, before your written report is sent over. We'll walk you through your options on the day.
From arrival to your report.
Duration 1.5 – 3 hours
The time depends on your home's size. We move methodically through every accessible room and area.
Room-by-room scan
We measure all parameters simultaneously in each area using our professional instruments.
Outdoor baseline
An outdoor reading is taken first to provide a local reference for comparison with your indoor results.
On-site review
Before we leave, we'll walk you through the most important findings and answer any questions you have.
Report in 48 hours
Your full written report — room data, plain-language interpretation, and a prioritized action plan — arrives by email.
Why the prep matters: these steps aren't about making your air look good — they're about measuring it honestly. An accurate baseline is what makes your report genuinely useful.
Before we arrive.
Do I need to be home during the assessment?
Someone 18 or older should be home to let us in and lock up, and an adult must be present the entire time if any minors are in the home. Otherwise you're welcome to go about your day while we work — we'll find you for the walkthrough before we leave.
What if it rains or the weather is bad?
That's no problem — the assessment goes ahead as planned. We take an outdoor baseline reading regardless of conditions, and weather doesn't affect our ability to measure your indoor air. We'd only reschedule for genuinely unsafe travel conditions, and we'll always call you first if that's the case.
How accurate is the testing?
We use professional-grade instruments and measure every parameter in each room simultaneously, then compare against an outdoor baseline for context — far more reliable than a single grab-sample. The prep steps above matter here: they ensure we're measuring your real, everyday air rather than a temporarily altered version of it.
What happens if you find a problem?
You'll get a clear written report showing exactly where any issue is and how significant it is, with a plain-language interpretation and a prioritized action plan. Because we only test — we don't sell remediation or mitigation — our findings are unbiased, and we'll point you toward trusted professionals if work is needed. See a sample report →
How long until I get my results?
We'll walk you through the most important findings on-site before we leave, and your full written report arrives by email within 48 hours.
How and when do I pay?
Payment is due at the end of the inspection, before your written report is sent over. We'll go over your options on the day of the visit.
Questions before your appointment?
Reach out any time — we're happy to walk you through anything before we arrive.